Category:Shipping
From Luxor Help
Luxor Direct uses its own FedEX shipping account to ship all orders. The customer's FedEX account cannot be used for any orders.
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Orders Shipped the Following Business Day
Typically, all orders are assembled and shipped on the following business day, with a maximum lead time of 48 hours. This is necessary for two reasons:
- It gives customers time to review their order and make any necessary changes.
- It provides the company with enough time to assemble the order and test the equipment. All outgoing DVRs are, if applicable, tested for the ability to read video from cameras, record data to the hard drive(s), playback recorded video, and write CD's/DVD's. This thorough testing process takes time.
Orders Shipped the Same Business Day
Due to the large quantity of orders that Luxor Direct receives on a daily basis, as well as overnight on company websites, Luxor Direct requires a maximum of 48 hours to process and ship orders. All orders are processed on a first come, first served basis. Orders can be assembled and shipped the same day on a case by case basis and under the following conditions only:
- The order is completely placed prior to 10:00 AM Central Standard Time.
- The customer expresses urgency in his or her order, and requests to pay for a faster shipping process.
These conditions, of course, are subject to the current shipping workload when the order is placed; i.e., if there are an unusually large amount of orders to be shipped, a rush order may not be able to be squeezed in for same-day shipping.
Shipping Fees
The price for shipping is dictated by FedEX. Packaging quantity, dimensions, and weight all contribute to the price of shipping. Shipping fees are typically paid for in the same transaction that the products are paid for - as one total price. The exception to this when an order is very large and requires multiple boxes. In such cases, the company will charge the customer two separate amounts: one for the total cost of the order, and another for the entire shipping costs for the order.
International Shipping
Luxor Direct ships to Canada and Puerto Rico. The price for shipping is dictated by FedEX.
Tracking Numbers
All outgoing packages are assigned a tracking number upon completion of packaging. This tracking number is automatically sent to the e-mail address on file for the customer. Customers should refer to this e-mail and tracking information for delivery information. It is important for customers to check their Junk and Spam folders for these e-mails. It is recommended that customers use a personal, web-based e-mail account rather than an account associated with their business, as business accounts typically have a higher degree of filtering.
Handling Fees
Minimal handling fees are assessed and added at the discretion of the company and cannot be waived. The laborious nature of warehouse shipping necessitates this, and helps ensure that the customer's order is packaged and shipped in a professional and transport-worthy manner.
Shipping Fees on Returned Orders
It is the policy of Luxor Direct that the customer assume all shipping costs, whether it be for new orders, RMAs, warranty replacements, exchanges, or returns.
Articles in category "Shipping"
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